Privacy Policy
Last updated: 20 June 2026
1. Information We Collect
- Information you provide: name, phone number, email, billing and shipping address, and any details you share over chat, WhatsApp, email or a verification call.
- Order & payment information: products purchased and transaction details. Card and banking details are processed directly by our payment gateways — we do not store full card numbers.
- Automatically collected: device type, browser, IP address, pages viewed, referring links and similar usage data collected through cookies and analytics tools.
- Communications: records of your enquiries, support requests and, where applicable, recordings or screenshots of verification calls and dispatch packaging.
2. How We Use Your Information
- To process, verify, fulfil and deliver your orders and handle returns or warranty claims.
- To communicate with you about orders, respond to enquiries and provide customer support.
- To detect, prevent and investigate fraud, abuse or security issues.
- To improve our products, website and service, and to maintain business records.
- With your consent, to send offers, launches and marketing messages (you may opt out at any time).
- To comply with legal, tax and regulatory obligations.
3. How We Share Information
We do not sell your personal information. We share it only as needed with:
- Logistics and courier partners to deliver your order;
- Payment gateways and financing/EMI providers to process transactions;
- Service providers who support our website, analytics, communications and operations, bound by confidentiality;
- Authorities or third parties where required by law, or to protect our rights, property or safety.
4. Cookies & Tracking
We use cookies and similar technologies to keep the site working, remember your cart, measure traffic and (where permitted) support marketing. You can control cookies through your browser settings; disabling them may affect site functionality.
5. Data Retention
We retain your information for as long as your account or relationship with us is active and thereafter for as long as necessary to fulfil the purposes described here, resolve disputes, enforce our agreements and meet legal, accounting or reporting requirements.
6. Security
We apply reasonable technical and organisational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You share information with us at your own risk.
7. Your Choices
You may request access to or correction of your personal information, or ask us to stop sending marketing messages, by contacting us. We will respond in accordance with applicable law. We may retain information we are required or permitted to keep even after such a request.
8. Third-Party Links
The Store may link to third-party sites or services (for example payment, EMI or social platforms). We are not responsible for the privacy practices or content of those third parties; their policies apply to your use of them.
9. Children
The Store is intended for users aged 18 and above. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will take appropriate steps.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The current version, posted on this page, applies. Please review it periodically.